Thank you for shopping with Sumptuous. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy for all products purchased from our website. Please read our return policy carefully to ensure you are eligible for a return.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

Note:Customer will be charged a total restocking fee of $50

Return Process

To initiate a return, please contact us and provide your order number and reason for return. We will provide you with instructions on how to return the item to us. Please note that you will be responsible for the cost of shipping the item back to us.

Return Address:4796 gregg rd
City:Pico Rivera
State:CA
country:United States
zipCode :90660

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 10 business days for the refund to be processed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Warranty

Sumptuous provides a limited warranty on all products sold through our website. The warranty period varies by product and is specified in the product description. If a product is defective, please contact us and provide your order number and a description of the defect. We will provide you with instructions on how to return the item to us. Please note that you will be responsible for the cost of shipping the item back to us.

If the product is found to be defective, we will either repair or replace the item, at our discretion. If we are unable to repair or replace the item, we will issue a full refund.

If you have any questions or concerns about our return and warranty policy, please contact us. Thank you for shopping with Sumptuous!

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our warehouse.

Shipping Returns

To return your product, you should mail your product to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at [email protected] for questions related to refunds and returns.