Do I need to set up an account to place an order?

Having an account on Sumptuous is not essential, but it allows you to:

Track your orders and review all your previous purchases
Organize your returns directly from your account
Shop without re-entering your address or card details
Manage your address book and email settings
Be the first to know about upcoming sales and promotions
Register now to make the most of all these fabulous benefits or enter a password once you’ve placed an order to complete your account registration.

How do I place an order on Sumptuous?

Ordering on Sumptuous is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

How do I know that the products you sell are authentic?

Every item we sell on THE OUTNET is 100% authentic as we’re an authorized online outlet store for all the brands we sell. “Made in Italy” is an integral part of the essence of Sumptuous.

Your purchase will be dispatched in its original designer packaging (including all tags and dust bag, if applicable).

Is it safe to order on Sumptuous?

Yes, it is safe to order on Sumptuous We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

When will I be charged for my purchase?

The transaction will be charged to your credit card after we have verified your card details, received credit authorisation, confirmed availability and prepared your order for shipping. Your credit card will not be charged at the time you submit your order.

My Payment link expired, do I need to place another order?

You don’t need to place another order if your payment link expired. Contact our customer service to organise a new link sent to you. Contact us.

Which shipping options are available and what are the costs?

We offer free shipping for all orders to all over the world.

How can I track my order status?

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

If you need further assistance tracking your package, please email us at [email protected].

How long does a order take to ship?

Please allow 3-5 business days for Sumptuous items to be shipped. All goods are shipped from Italy. Items ordered together may not always ship together.

Why do I need to sign for my order?

As the items sold on THE OUTNET are of a high value, we want to make sure that your purchases arrive safely and securely. To receive your order, please ensure that someone is available to sign for your delivery.

Are there any delivery restrictions? Can I ship internationally?

The following delivery restrictions apply:

Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please Contact Us.

And yes, we offer international shipping.

Are Sumptuous products insured when shipped?

Sumptuous is responsible for orders until the package is delivered to the customer. If the package goes missing, Sumptuous may choose to open an investigation with the carrier to determine the responsible party. Please contact Client Care if your order details indicate the package has been delivered but nothing was received.

Can I modify my shipping address?

Please note, shipping and delivery information for orders purchased through PayPal may not be modified once the order has been submitted.

What should I do if my package is damaged during shipment?

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to [email protected] within 48 hours after receiving the product, and our customer service will reply to your email within 24hrs.

How do I care for my leather goods?

The leather and materials used to craft your merchandise are natural products sourced from the finest tanneries and fabric mills in the world. Slight imperfections and color variations may occasionally appear, enhancing the beauty and uniqueness of your piece.

External elements such as excessive heat or moisture can affect the overall look of your accessory. Following proper care and storage guidelines will ensure the longevity of this exceptional product. When not in use, store your item in the protective dust bag provided.

Calf and Grain Leather

Leather has inherent slight variations and imperfections, which are normal and add to the beauty of each piece. The grain leather is treated naturally, so color and texture may change over time, darkening and softening to create an elegant patina. If scuffs or bruises occur, rub the affected area with a soft, dry white cloth.

Patent Leather

To avoid color transfer, do not rest patent accessories against one another. If leather becomes dirty, clean with a damp white cloth and a small amount of mild soap. For stains, oil-based spots and spills, follow the instructions below.

Canvas

If necessary, spot-clean with a damp white cloth and a small amount of mild soap. As with any cotton product, if canvas is repeatedly exposed to direct sunlight, a softening of color may occur. For stains, oil-based spots and spills, follow the instructions below.

Special Considerations

Always test any cleaning method in a hidden area first. Never use saddle soap, oils, hairdryers, abrasive cleaners, furniture polish, varnish or ammonia.

For Stains

Use a mild solution of soap and water (10 parts water to one part soap). Apply gently with a wet white cloth and then fully rinse. Let air dry.

For Oil-Based Spots

Blot oil spots with a clean, dry white cloth. The spot should dissipate into the leather shortly. Do not apply water to the marks.

For Other Spots and Spills

Immediately remove the spill or spot with a clean, absorbent white cloth or sponge. If stain persists, use plain lukewarm water to carefully clean the spot. Blot with a clean towel, then air dry.

Suede

The rawness of suede makes it a unique but delicate material.

If stain or color transfers occur, use a soft brush to gently rub the affected area. Remove dry stains and marks from suede by gently rubbing a clean pencil eraser on the affected area. For wet stains, lay a paper towel on top of stain to absorb most of the liquid. Do not apply any kind of stain remover or other products.

Haircalf

This is a delicate material. Please be aware that over time, balding may occur in high impact areas. It is difficult to prevent this, as it is entirely dependent on the individual animal skin. Try to protect your items from exposure to direct sunlight, sharp objects and excessive heat. To ensure longevity, be gentle with your haircalf item and store it in the protective dust bag provided when not in use.

Care should be exercised when cleaning haircalf. Use a damp white cloth and wipe with the hair, and not against the natural lay of the hair. For best results, avoid vigorous rubbing and do not use saddle soap or other leather cleaners.

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